Last updated on Feb 25, 2025

Lovexa Private Limited strives to provide a seamless shopping experience. However, if you wish to cancel an order, please note the following terms:

Order Cancellation Window:

Cancellations can only be requested within 48 hours (2 days) of placing the order.

Orders that have already been processed or shipped cannot be canceled.

Exceptions to Cancellation:

Orders for perishable items (such as flowers, food items, or other consumables) cannot be canceled once placed.

Digital products, personalized items, and made-to-order products are not eligible for cancellation.

How to Request Cancellation:

Customers must contact our Customer Service Team via email or phone to initiate a cancellation request.

If approved, cancellation confirmation will be sent via email.

Last updated on Feb 25, 2025

At Lovexa Private Limited, we aim to ensure customer satisfaction. If you are not happy with your purchase, you may be eligible for a refund under the following conditions:

Damaged or Defective Products:

If the product you receive is damaged, defective, or incorrect, you must report it to our Customer Service Team within 2 days of delivery.

The merchant will assess the issue, and if verified, we will offer a replacement or refund.

Product Quality Issues:

If you believe the product does not meet quality expectations, please notify us within 2 days of receiving it.

After evaluation, an appropriate resolution will be provided, including a possible refund or replacement.

Products with Manufacturer Warranty:

If the product comes with a manufacturer warranty, any issues should be directly addressed with the manufacturer.

Refund Processing:

Approved refunds will be processed within 3-5 business days.

Refunds will be credited to the original payment method used for the purchase.